Voiced: Privacy Policy

Last Updated: 21 August 2025

This Privacy Policy (the “Privacy Policy”) describes how Pelago AI Inc. ("Pelago," "we," "our," or "us") collects, uses, and discloses personal data when you use our website at www.joinvoiced.com, our hosted applications, mobile or other downloadable applications (including the Voiced mobile app), and other services provided by us (collectively, the “Service”). As used in this Privacy Policy, “personal data” means any information relating to an identified or identifiable individual and includes any information that constitutes “personally identifiable information,” “personal data,” or “personal information” under applicable privacy or data protection laws or regulations.

By using the Service, you acknowledge the collection, use, disclosure, procedures, and other processing described in this Privacy Policy. Your use of the Service is also subject to our Terms of Service.

Personal Data We Collect

We may collect a variety of personal data from or about you or your devices from various sources. If you do not provide your personal data when requested, you may not be able to use the full extent of the Service if that personal data is necessary to provide you with the Service or if we are legally required to collect it.

A. Personal Data You Provide to Us

• Account Information. Personal data you provide to create, update, or manage your account, such as your name, username, and email address.
• Service Use. Personal data you provide when you use the Service, such as audio responses and other content you submit.
• Contact Information. Personal data you provide when you inquire about us or the Service, including your name, email address, and any data you choose to provide.
• Communications. If you contact us directly, we may receive personal data such as your name, email address, and the contents of messages or attachments you send. If you sign up for news and updates, we collect your email address and related interaction data (e.g., whether you open our emails or click links) via our vendors to improve the Service.
• Careers. If you apply for a job with us, we collect the information you choose to share, such as your resume, education, and employment experience.
• Payment Information. If you make a payment to us, your payment-related information is collected by our third-party payment processor on our behalf.

B. Personal Data We Collect When You Use the Service

• Location Information. We may collect and infer your general location (e.g., via your IP address).
• Device Information. We may receive information about your device and software, including IP address, device type, device identifiers, browser type and version, and operating system version.
• Usage Information. We automatically receive information about your interactions with the Service, such as the pages or content you view and the dates and times of your visits.
• Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, beacons, invisible tags, and similar technologies (“Cookies”) to provide functionality and to distinguish you from other users of the Service.

How We Use Personal Data

• To provide, maintain, improve, debug, and enhance the Service;
• To understand and analyze how you use the Service and develop new products, services, features, and functionality;
• To communicate with you, provide updates and other information, respond to comments and questions, and otherwise provide customer support;
• For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant to you;
• To generate anonymized or aggregated data containing only de-identified, non-personal data that we may use for any lawful purposes;
• To facilitate transactions and payments;
• To find and prevent fraud and abuse, resolve disputes, or respond to trust and safety issues that may arise;
• For compliance purposes, including enforcing our contracts or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
• For other purposes for which we provide specific notice at the time the information is collected.

Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we only process your personal data when we have a valid legal basis:

• Consent. For example, to send you marketing communications or to use Cookies where you have consented.
• Contractual Necessity. To provide you with the Service or respond to your requests.
• Compliance with a Legal Obligation. To comply with tax, labor, accounting, and other legal obligations.
• Legitimate Interests. For internal analytics and to improve the safety, security, and performance of the Service, where such interests are not overridden by your rights and interests.

How We Disclose Personal Data

• Partners and Affiliates. We may disclose personal data to our current or future affiliates for the purposes described in this Privacy Policy.
• Vendors and Service Providers. We may disclose personal data to vendors and service providers retained in connection with the Service.
• AI Service Providers. We may disclose personal data to vendors that provide artificial intelligence services in connection with the Service.
• Analytics Partners. We use analytics services (e.g., Google Analytics) to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources.
• As Required by Law and Similar Disclosures. We may access, preserve, and disclose personal data to comply with legal processes, respond to requests, protect rights and safety, protect against legal liability, or investigate fraud or unlawful activity.
• Merger, Sale, or Other Asset Transfers. We may transfer personal data to third parties in connection with a corporate transaction.
• Consent. We may disclose personal data with your permission.

Your Choices

• Marketing Communications. You can unsubscribe from promotional emails via the link provided in those emails. You will continue to receive administrative messages.
• Do Not Track. There is no accepted standard on how to respond to “Do Not Track” signals; we do not respond to such signals.

Your European Privacy Rights (EEA/UK)

If you are located in the EEA or the UK, you may request access to personal data we maintain about you, update and correct inaccuracies, restrict or object to processing, request anonymization or deletion, and exercise your right to data portability. You may withdraw consent at any time (without affecting the lawfulness of processing before withdrawal). To exercise these rights, contact us using the details below. Before fulfilling your request, we may ask for information to verify your identity. Please note exceptions and limitations may apply, and while changes are reflected promptly, we may retain personal data for backups, archiving, fraud prevention, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe we have a legitimate reason to do so.

Third Parties

The Service may contain links to other websites, products, or services that we do not own or operate, or permit you to integrate with third-party services. We are not responsible for the privacy practices of these third parties. This Privacy Policy does not apply to your activities on those services or any data you disclose to them. We encourage you to read their privacy policies before providing any data to them.

Retention

We retain personal data for as long as reasonably necessary to provide you with the Service, or otherwise in support of our business or commercial purposes. When you request that we do so, we take measures to delete your personal data or keep it in a form that does not permit identifying you when it is no longer reasonably necessary for the purposes for which we process it, unless we are required by law to keep it longer. When determining retention periods, we take into account various criteria, including the type of products and services provided to you, the nature and length of our relationship with you, possible re-enrollment with products and services, the impact on the products and services we provide if we delete some data, and mandatory retention periods provided by law and statutes of limitation.

Security

We make reasonable efforts to protect your data by using security measures designed to safeguard the data we maintain. However, because no electronic transmission or storage of data can be entirely secure, we cannot guarantee the security or privacy of your data.

Children’s Privacy

We do not knowingly collect, maintain, or use personal data from children under 18 years of age, and no part of the Service is directed to children. If you learn that a child has provided us with personal data in violation of this Privacy Policy, you may alert us at privacy@mertelapps.com.

International Visitors

The Service is hosted in the United States. If you choose to use the Service from the EEA, the UK, or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data outside of those regions to the U.S. for storage and processing. We may transfer personal data from the EEA or the UK to the U.S. and other third countries based on European Commission–approved or UK Government–approved Standard Contractual Clauses, or otherwise in accordance with applicable data protection laws. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. For more information about the tools we use to transfer personal data, or to obtain a copy of the contractual safeguards we use for such transfers (if applicable), contact us as described below.

Changes to this Privacy Policy

We will post any adjustments to this Privacy Policy on this page, and the revised version will be effective when it is posted.

Contact Information

Pelago is the data controller and responsible for the processing of your personal data. If you have any questions, comments, or concerns about our processing activities, please email us at privacy@mertelapps.com or write to us at: